LocalView Internet v1.2 Help

This help contains the following sections:

1. Introduction
2. Getting Started
3. Search for an Address
4. Location Details
5. Find the Nearest
6. On the Map
7. Report a Fault
8. Help Version

1. Introduction

LocalView Internet is a solution from ESRI (UK) which enables improved accessibility of online council services.

It provides a single point of access to community and local environment information and enhances the way citizens do business with the council.

The application itself allows users to perform searches on specific properties or locations and retrieve information about local administrative boundaries and constraints. Users can also identify the proximity of local services and submit fault reports directly to the council over the internet.

Who are ESRI (UK)?

ESRI (UK) is the pioneer, technical authority and leading provider of geographic information systems (GIS) software, bespoke solutions and associated services in the British Isles.

ESRI (UK) supports the business benefits and use of GIS, from the single user accessing enterprise systems to public internet systems with millions of users. ESRI (UK) is part of the global ESRI business network.

For additional information please contact ESRI (UK) (www.esriuk.com).

How do I send feedback to the Local Authority?

Please send your questions, comments or feedback to lvcomments@york.gov.uk

Copyright Statement

The copyright in the work that is LocalView is the exclusive property of ESRI (UK) Ltd, and its respective copyright owners, and is protected under United Kingdom copyright law and other international copyright treaties and conventions.

LocalView Internet v1.2 May 2007.

©2007 ESRI (UK) Ltd and its licensor(s). All rights reserved.

2. Getting Started

LocalView Internet provides the user with information centred on a selected address.

The location can be set by typing in a search address, and selecting the matching address from any returned.

Once LocalView has a valid selected address, the web page will be updated with information to reflect this.

Sections within the LocalView Internet application:

How to find information about a location (including a map) together with a table of the nearest services and amenities?

Search for and select an address->

Location Details

• this provides access to local authority information relating directly back to the selected address. This may include details such as planning constraints, boundary information, waste collection, local representatives etc. Hyperlinks are provided with some results. Click on these links to be directed to further information on related web pages.

Find the Nearest

• this provides a quick look up for the nearest services and amenities to the selected address. The name, details and distance from the selected address are listed in a table.

On the Map

• shows a map highlighted and centred on the selected address.

 

How to Report a Fault or Request a Service at a specific location?

Search for and select an address->

Report a Fault

• report faults such as abandoned vehicles, potholes and graffiti directly through to the local authority. The location of the fault is specified using the address search.

 

Please refer to the sections below if you require further details on how to perform the tasks outlined above:

Search for an address; Location Details; Find the Nearest; On the Map and Report a Fault

3. Search for an Address

Enter an address to search for:

To find an address, enter the property information such as house number, street, town etc., into the address details text box, then click on Search .

If more than one match is found you will be shown a list of possible matches.  

Select matching address:

Select the closest match by clicking directly on the address. Possible matches for the address will continue to be displayed until a final address is selected.

Why can't I find an address?

If you are having problems finding an address some of the following hints may help:

• Using a wildcard
  Wildcards, written as *, are useful if you are not sure on the spelling for a particular name e.g.
  St Leon* could be used to find St Leonards Place.
• Entering less information
  If you have a very long address and no match is found try cutting some of the information out e.g.
  Second Floor, 13, Museum Street, York, YO1 7DT
  could also be found using
  Museum Street
  The address search would return a list of the addresses on Museum Street from which you could select number 13.
• Entering just a postcode
  Addresses can be found by entering just a postcode. This will return all the properties found within that postcode area from which an address can be selected.

4. Location Details

The Location Details tab at the top of the page provides access to local authority information relating directly back to the selected address. This may include details such as planning constraints, boundary information, waste collection and local representatives etc. Hyperlinks are provided with some results. Click on these links in order to be directed to further information on related web pages.

To view local authority information for the selected area and to change the search address if required, follow the steps below:

1. Enter an address using the main LocalView page or change the current address by selecting "Search Again" from the top of the main page (see the Search for an Address help topic for more details).
2. Click on Search and select the matching address from the list.
3. The location details will be displayed near the top of the page. Jump straight to location details by clicking the Location Details link. The location details are updated relative to the address selected.

All of the details under boundaries, local representatives, planning etc., will be shown in the Location Details table on the page.

Some of the details in the table will contain hyperlinks to further information contained on the local authority and other websites.

5. Find the Nearest

The Find the Nearest tab provides a quick look up of the nearest services and amenities to the selected address.

To Find the Nearest local services and amenities:

1. Enter an address using the main LocalView page (see the Search for an Address help topic for more details).
2. Click on Search and select the matching address from the list.
3. Services results are shown in a table under the Find the Nearest tab (middle section of the page). Jump straight to nearest service information by clicking the Find the Nearest link.
4. Click on the green More Results arrow next to a service to widen the search if required.

Services are split into sub-categories such as Health, Education and Tourism etc. The service type and name is given together with details such as service full address and the distance calculated from the selected location.

External Links may be available from the Find the Nearest page. This section contains links to any external websites relating to the services above.

6. On the Map

The on the map tab shows a static map highlighted and centred on the selected address.

Jump straight to the map at the bottom of the page by clicking the On the Map link.

7. Report a Fault

The Report a Fault function allows you to report faults such as abandoned vehicles, potholes and graffiti directly through to your local authority. The location of the fault is specified using the address search or by typing in a description of the fault location. 

There are three key steps involved in this process.

Step 1. Choose fault type
The types are arranged by categories in a list. Select the type that closest matches the issue you wish to report. If there is no appropriate type then use the ‘Other’ option from the bottom of the list. Upon selection to a type you will be automatically moved on to the next step.

Step 2. Choose fault location

LocalView Internet gives you two ways to record the location.

Select a specific address for the fault, or type a description of the fault location into the text box provided. (If you already have a selected address move on to step 3).

Select the relevant option box , and then define the location using your chosen method.

If you are having problems finding an address refer to the Search for an Address topic for details.
 

Step 3. Complete fault details
The final step is to complete the fault report. The information collected will vary dependent on the fault type selected.

1. Check that the fault type and fault location are as accurate as possible. If you need to amend the information, click on "Update Fault Type" or "Update Fault Location" and repeat the relevant step.
2. Enter as much information as you can into the fault and contact details sections. This will help the local authority deal with your request as quickly as possible.
3. Click on Submit Fault.

On completion of the fault report, a fault summary page will be displayed containing contact and fault details; including a unique reference number (report ID) for the problem. Use this reference if you need to contact the local authority about the problem in the future. If you entered your email address, an acknowledgment will be emailed through to you for your records.

You may now follow the links at the bottom of the page to submit another fault [Submit new fault], or to return to the main LocalView page [Back to main page].

8. Help Version

This help file describes the accessibility compliant version of LocalView Internet v1.2.

Help Release 1.2 (Accessibility Compliant Version), Last Modified 14th May 2007.